And it's down, and up and down again

All of a sudden my connection has decided to play roller coaster. DSL looses sync and the modem has to go through the sync and authentication cycle ... over and over and over again.

Isn't it time to spend some of that money you take in on INFRASTRUCTURE for a change, Fairpoint?

Fixed ... for a while.

Fairpoint repair tech arrived ...

The modem (actually a dsl router, but who cares) is bad - replace modem.

Oops, the new modem won't authenticate, either.

Call and confirm that the username and password I gave him are correct - still no authentication.

Call infrastructure repair - they had a trouble call into the CO late Saturday/early Sunday morning and transferred "everyone" over to new hardware to fix a problem.

Whoops - we didn't finish Mr. Russell's circuit apparently.

I now have Fairpoint Internet ... again. 4.5 mbps (part of that UP TO 7 mbps package) down and 0.9 mbps up. Sucks to live in the boondocks with piss poor infrastructure and service.

Fairpoint - Part Douche

Here we are SIXTY hours later ... and STILL no internet!

I contacted a 'Supervisor' yesterday - she had my case "escalated". I have YET to be contacted by Tier 2 Tech Support or to have a local repair tech out to troubleshoot.

I just got off the phone with another Supervisor (one I have dealt with before that actually can get results). Several higher level people have been contacted ... and I am supposed to be contacted shortly - we shall see.

Fairpoint.NOT

Time to rant about the piss poor service Fairpoint provides in my area. Their website claims that 30 mbps is available in my area - you can also choose 15 mbps or 4 mpbs service.

 Don't be fooled - the FASTEST service SUPPOSEDLY available in my area is 7 mbps.

Good luck with that ... only upon RARE occasions have we had anywhere close to that speed! After several calls (and one open trouble ticket that was ignored for almost 2 weeks), they "fixed" the problem and gave us ONE month credit.

Here we are a week later and ... Saturday our download speed dropped from the usual low speed down to a whopping 0.03 mbps - our upload speed was essentially ZERO. Almost an hour of frustrating time on the phone with "tech support" resulted in ANOTHER escalation and trouble ticket.

ONE hour later ... NO internet! Our DSL syncs ... just no internet. That was added to the trouble ticket on Sunday.

Here we are 36 hours later with NO calls from Tier 2 and still NO internet!