Frigidaire pulls it's head out

Finally! A THIRD Repair Center was given the case ... and actually sent a technician out to troubleshoot my refrigerator before assuming what the problem was ... and ordering the wrong part to 'fix' it - like the second Service Center.

The electronic control MIGHT be an issue, but the real problem was ... wait for it ... the damper door was NOT attached to the servo that controls it. The damper never fully closed and air from the freezer side was pumped into the refrigerator side as long as the freezer ran. Because of higher than normal temperatures, the freezer has been running more frequently ... and the refrigerator side turned into an extension of the freezer.

This technician actually used the diagnostic features built into the unit to help diagnosis the problem. I feel a lot better knowing there is a competent repair service center to handle this - and any future problems. He made a temporary fix, and is ordering the parts to make a permanent fix - and he also fixed a problem that the second Repair technician caused.

I STILL think that Frigidaire has some real problems with Customer Support and Repairs. WhyTF would you dispatch someone over FOUR hours away as your FIRST choice? Why are they even considered to be in MY area? Why do you still have incompetents like the second Service Center doing repairs for you?

Seriously?

The Frigidaire Repair Technician called this morning - the part had arrived late yesterday afternoon; could he come by this morning to repair the refrigerator?

They had to borrow some of my tools to gain access to the "bad part" ... the WRONG part had been sent to replace the "bad" one. Before he left, the Repair Technician said, "There might be other problems with your refrigerator".

SO, my refrigerator isn't fixed; he doesn't know when he can get the right part in; once he does get the right part, it probably won't fix the problem(s).

I think it's time for Frigidaire to give me my money back so I can purchase from a reliable company ... not that there are any of those still in business.

Frigidaire Sucks - sucks hairy, green, male donkey sexual organs!

The second Repair Technician said he would have to part about 10 AM; he said he would be here around 12 Noon. At 2:30 PM, I had still not seen or heard from him.

Another long wait (Due to heavier than normal call volume - the SAME message you get regardless of when you call them) for Customer Support; another long wait for a "supervisor" ... and AGAIN they tell me that they could not contact anyone at that Service Center. They were supposed to contact me "later in the day". Nope - didn't happen.

Guess what, Frigidaire - I no longer want the PIECE OF SHIT that you sold but apparently can't service! I will be attempting to return it for replacement - replacement from a different company.

You set up an appointment for Tuesday of NEXT WEEK for the SAME jackass that no-showed today to try again? Good luck with that - I probably won't be home. Your Customer Service rep seemed to think I would be happy about that and agree to it - sorry, I told him I did NOT agree to being rescheduled.

I think Frigidaire does NOT provide Customer Support (and they are lying about heavier than normal call volume).

Really, Frigidaire?

Here we are 23 HOURS after a Repair Technician was due to be here - they 'no-showed' and NEVER called ... surprise, surprise.

Frigidaire must not have liked my Tweet from yesterday - they replied to it:

We reget that you have had such an experience. Pls email SocialCare@Frigidaire.com w your info so we can better assist you. Thnx!

I sent them an e-mail ... STILL WAITING, Frigidaire!>

A Repair Technician from a different Service Center was supposed to come this morning - I just got a phone call from him. He was given the wrong information about the problem; he doesn't have the part to fix it; he's not coming and will have to order the part needed; he MIGHT be able to come tomorrow.

I'm about ready to tell Frigidaire to stick this POS En al Sams la Raisa (a little Discworld humour ... but it IS how I feel right now).