Saturday, July 26, 2014

Seriously?

The Frigidaire Repair Technician called this morning - the part had arrived late yesterday afternoon; could he come by this morning to repair the refrigerator?

They had to borrow some of my tools to gain access to the "bad part" ... the WRONG part had been sent to replace the "bad" one. Before he left, the Repair Technician said, "There might be other problems with your refrigerator".

SO, my refrigerator isn't fixed; he doesn't know when he can get the right part in; once he does get the right part, it probably won't fix the problem(s).

I think it's time for Frigidaire to give me my money back so I can purchase from a reliable company ... not that there are any of those still in business.

Friday, July 25, 2014

Frigidaire Sucks - sucks hairy, green, male donkey sexual organs!

The second Repair Technician said he would have to part about 10 AM; he said he would be here around 12 Noon. At 2:30 PM, I had still not seen or heard from him.

Another long wait (Due to heavier than normal call volume - the SAME message you get regardless of when you call them) for Customer Support; another long wait for a "supervisor" ... and AGAIN they tell me that they could not contact anyone at that Service Center. They were supposed to contact me "later in the day". Nope - didn't happen.

Guess what, Frigidaire - I no longer want the PIECE OF SHIT that you sold but apparently can't service! I will be attempting to return it for replacement - replacement from a different company.

You set up an appointment for Tuesday of NEXT WEEK for the SAME jackass that no-showed today to try again? Good luck with that - I probably won't be home. Your Customer Service rep seemed to think I would be happy about that and agree to it - sorry, I told him I did NOT agree to being rescheduled.

I think Frigidaire does NOT provide Customer Support (and they are lying about heavier than normal call volume).

Thursday, July 24, 2014

Really, Frigidaire?

Here we are 23 HOURS after a Repair Technician was due to be here - they 'no-showed' and NEVER called ... surprise, surprise.

Frigidaire must not have liked my Tweet from yesterday - they replied to it:

We reget that you have had such an experience. Pls email SocialCare@Frigidaire.com w your info so we can better assist you. Thnx!

I sent them an e-mail ... STILL WAITING, Frigidaire!>

A Repair Technician from a different Service Center was supposed to come this morning - I just got a phone call from him. He was given the wrong information about the problem; he doesn't have the part to fix it; he's not coming and will have to order the part needed; he MIGHT be able to come tomorrow.

I'm about ready to tell Frigidaire to stick this POS En al Sams la Raisa (a little Discworld humour ... but it IS how I feel right now).

Wednesday, July 23, 2014

WTF(rigidaire)

We have a New (purchased in April) Frigidaire Refrigerator. Last week it decided to start freezing food in the Refrigerator side and the Freezer section REALLY got cold. Turning to settings to warmer made little difference, so I called Frigidaire and they set up an appointment to have a service technician check it out.

The appointment was for 8-12 this morning ... and here it is after 5 pm and STILL no technician.

I called about an hour after he was due, and all they could do was leave a voice mail with the service company asking for an update.

After that call, I did some checking on my own - there are FOUR Service Centers that handle my area ... 3 are about 30 minutes away and one is over 4 HOURS away. Guess which one they are sending - that's right ... Lagrange Appliance and Electronics - the one between Lagrange and Atlanta, GEORGIA!

I called back and spoke with a Supervisor at Frigidaire - she was clueless about why that Service Center was assigned my case, but she did get through to someone at the Service Center. The technician was spending more time than anticipated on another call; they have no idea why I wasn't notified; they are still expecting to handle my case today; yada yada.

In case they do NOT get here today (fat luck with that), they have one of the other Service Centers scheduled for tomorrow.

IF they had assigned that Service Center to begin with, then the problem PROBABLY would have been fixed the day after I initially called. As it is, I turned the settings to the warmest possible and it ONLY took 4 DAYS for the frozen items to defrost. Once they are here tomorrow, they MIGHT have to order parts - and god knows how long it will take Frigidaire to ship/deliver those. The way things have gone so far, they will ship them from Pluto by way of the Moon.

Frigidaire - I'm not real happy with you right now.

Tuesday, July 8, 2014

And it's down, and up and down again

All of a sudden my connection has decided to play roller coaster. DSL looses sync and the modem has to go through the sync and authentication cycle ... over and over and over again.

Isn't it time to spend some of that money you take in on INFRASTRUCTURE for a change, Fairpoint?

Fixed ... for a while.

Fairpoint repair tech arrived ...

The modem (actually a dsl router, but who cares) is bad - replace modem.

Oops, the new modem won't authenticate, either.

Call and confirm that the username and password I gave him are correct - still no authentication.

Call infrastructure repair - they had a trouble call into the CO late Saturday/early Sunday morning and transferred "everyone" over to new hardware to fix a problem.

Whoops - we didn't finish Mr. Russell's circuit apparently.

I now have Fairpoint Internet ... again. 4.5 mbps (part of that UP TO 7 mbps package) down and 0.9 mbps up. Sucks to live in the boondocks with piss poor infrastructure and service.

Fairpoint - Part Douche

Here we are SIXTY hours later ... and STILL no internet!

I contacted a 'Supervisor' yesterday - she had my case "escalated". I have YET to be contacted by Tier 2 Tech Support or to have a local repair tech out to troubleshoot.

I just got off the phone with another Supervisor (one I have dealt with before that actually can get results). Several higher level people have been contacted ... and I am supposed to be contacted shortly - we shall see.